Managed IT & Cybersecurity Industry News & Insights
Stay informed on managed IT trends, maintenance tips, regulatory updates, and expert insights for IT and operations leaders.
Genesys Acquires Pinkfish: What It Means for Managed Contact Center AI
Genesys’ acquisition of Pinkfish is a signal that contact center AI is moving from pilot projects to faster enterprise deployment. For SMB and mid-market IT leaders, the key question is whether this speeds up automation without adding security, compliance, or integration risk.
My MSP TechAug 7, 2026The Real Benefits of Managed IT (Beyond Fixing Computers)
The real benefits of managed IT compound over time: stronger security posture, less downtime, and technology that follows a strategy, not just repairs.
My MSP Tech Editorial TeamAug 6, 20265 Signs Your Business Has Outgrown Break-Fix IT
Five clear signals that your company needs managed IT instead of paying to fix tech only after it breaks.
My MSP Tech Editorial TeamAug 4, 2026IT Services for Law Firms: A Practical Guide for SMB and Mid-Market Practices
Law firms run on deadlines, confidentiality, and client trust. This guide shows SMB and mid-market practices how to design IT services for law firms that are secure, compliant, and cost-effective—covering Microsoft 365, cloud platforms, EDR/MDR, SOC, backups, and how to evaluate managed IT providers.
My MSP TechAug 4, 2026Microsoft CrowdStrike Outage: What SMBs and Mid-Market IT Teams Must Learn
Microsoft said about 8.5 million Windows devices were affected by a faulty CrowdStrike Falcon update that caused blue-screen crashes and operational disruptions worldwide. For SMB and mid-market IT leaders, the incident is a reminder to harden third-party controls, test recovery plans, and reduce single-agent dependency.
My MSP TechJul 31, 2026Managed IT vs Break-Fix: Which Actually Saves You Money?
A plain-English breakdown of break-fix vs managed services and which model actually costs your business less over a year.
My MSP Tech Editorial TeamJul 30, 2026What Are Managed IT Services — and What's Actually Included?
A plain-English guide to what managed IT services are, what's included, and how to tell if outsourcing IT is right for your business.
My MSP Tech Editorial TeamJul 28, 2026Outsourced IT Support: A Practical Guide for SMB and Mid-Market Leaders
Outsourced IT support lets SMB and mid-market companies access an experienced IT department—security, cloud, help desk, and compliance—without building one from scratch. This guide explains how to evaluate providers, structure SLAs, and calculate cost and ROI so IT directors and business leaders can make confident decisions.
My MSP TechJul 28, 2026
Buyer GuidesManaged IT Services Cost: Pricing Models & What You'll Actually Pay
A clear, no-hype guide to managed IT services pricing: the main MSP pricing models, what's included in a managed IT plan, the factors that move cost up or down, and how to compare quotes apples-to-apples before you sign.
My MSP Tech Editorial TeamJun 24, 2026
Managed ITWhat Is a vCIO? Virtual CIO Services Explained
A vCIO is a virtual Chief Information Officer who provides outsourced IT strategy and leadership, usually through a managed IT provider. Here is what they do and who needs one.
My MSP Tech Editorial TeamJun 24, 2026
Buyer GuidesHow to Choose a Managed IT Provider: The Complete Buyer's Guide
Choosing the right managed IT provider comes down to matching your size, industry, and compliance needs to the right MSP. Here are the questions to ask, the red flags to avoid, what co-managed IT really means, and a side-by-side framework to compare providers with confidence.
My MSP Tech Editorial TeamJun 24, 2026
ComplianceHIPAA Compliant IT Services: What Healthcare Practices Need to Know
What HIPAA compliant IT services must cover, why your IT provider needs a BAA, the three Security Rule safeguards, and how to vet a HIPAA-experienced provider.
My MSP Tech Editorial TeamJun 24, 2026